Here are a few pointers about how our online shop works:
How come some things don’t have “Add to Cart”?
We don’t have the ‘add to cart’ button on things that we might not have in stock all the time or on an original art work that has sold. We leave the item up as a show case for the artist and if you would like something similar from the artist click on “Ask About This” and send us a message.
Using your Credit Card
We use Digital Payment Solutions (DPS) to process our credit card payments online via DPS’s Hosted Payment Solutions. That means that DPS handles all the credit card processing on their highly secure website. We do not keep or even see you credit card details.
DPS’s Hosted Payment Solution designed to ensure all credit card transactions on are done according to the strictest security standards. Operating on an extremely robust infrastructure, it also supports CVV2 Verification and 3D Secure.
FREE Postage within New Zealand
For most stuff postage is FREE within New Zealand to a physical addresses. We do have some large bulky things that we need to charge for postage and we do not send to post boxes.
Postage outside of New Zealand
If we are shipping to you in Australia, USA and the United Kingdom our online store will automatically work out the shipping costs for you. Our international shipping is done through NZ Post International Air and is by far our most popular shipping option. It is a 3-10 working day service but is not tracked. If you are wanting your parcel tracked it has to be sent via International Courier, email us for a quote. Any additional import/tax charges your country may charge is your responsibility.
Shipping Jewellery Internationally
Jewellery must be covered by insurance when being shipped overseas. This is a requirement by our carrier. All jewellery items on our website will ask to add insurance to your purchase, just pick which ever option applies to you. Unfortunately the price of the jewellery does not matter. We can not send jewellery unless it is insured. The bonus is that it is a tracked service and usually much faster.