All prices are in New Zealand dollars and include GST. We aim to keep shipping as economical as possible and absorb much of the cost where we can.
Shipping within New Zealand
Small parcels:
If your order fits in our small parcel box, it ships free once you spend over $60*, or just $5.90 for orders under $60
Larger Parcels and Everything else:
| Shipping | Free* when you spend over | |
|---|---|---|
| Our local delivery area includes the Bay of Plenty and much of Waikato | $5.90 | $60.00 |
| Rest of the North Island | $8.90 | $100.00 |
| South Island | $12.90 | $200.00 |
Your address decides which rate applies. Add correct delivery details at checkout and the applicable price appears.
*Rural delivery
An additional $4.90 rural delivery surcharge is passed on for rural deliveries. We waive this on larger orders as follows:
| Delivery area | Rural surcharge waived above |
|---|---|
| Small orders | $100.00 |
| Our Local Area | $100.00 |
| Rest of the North Island | $150.00 |
| South Island | $250.00 |
If your address is rural, this appears at checkout automatically when you enter the correct delivery address.
Pick up in store
You’re welcome to collect your order from us instead. Choose Pick-up In Store at checkout and there’s no shipping charge. We’ll let you know when it’s ready.
International orders
Our website will work out your shipping costs to most places in the world. The Goods and Services Tax (GST) of your order is used to offset the cost of shipping, so it is possible that there will be no shipping charge.
We use New Zealand Post International Air which has a delivery target of 3-10 working days. You will be sent an email the day your parcel leaves the store.
Please let us know if your parcel has not arrived at its destination within 3 weeks and we will do what we can to help ensure it is delivered safely. If a parcel is lost in transit, we will do what we can to assist you, but will not be held liable for a failed delivery (where the postal service has attempted delivery but failed for some reason such as, failure to pay import fees, wrong address or unavailable recipient).
We will not be held liable for a missing parcel if we are not notified of the problem within four weeks of the order being shipped. Please notify recipients if sending a gift overseas.
*Please note that deliveries outside NZ may be subject to import duty and local taxes. The buyer is liable for payment of any country import tax/duty, VAT, GST at the time of entry into the country of destination. For more information about import taxes/duties & VAT or GST please contact your local customs office.
Returns / Failed Delivery
If your parcel is returned to us due to incorrect delivery address, non-collection, unpaid charges, or pre-arranged change of mind purchase, we will not provide compensation for our original shipping cost which may be more than the shipping charge originally paid (excludes faulty products)
Questions
If something doesn’t look right at checkout, or your address is unusual and you’re not sure which rate should apply, get in touch before you order and we’ll sort it out.